Shipping policy
This Policy applies to orders placed through www.janardhanasilk.com. Available methods, charges, and estimates shown at checkout form part of this Policy and control for the particular order.
1. Order Processing
In-stock standard orders are usually prepared for dispatch within 48–72 hours after successful payment and any required verification.
Processing may take longer for:
- blouse stitching, fall/pico, tassels, alterations, finishing, or personalised work;
- cut-to-length fabric or extra-cloth requests;
- products marked made-to-order or with a longer lead time;
- measurement clarification;
- high-volume sale or festival periods;
- payment, address, fraud, or stock verification; or
- public holidays and events outside our reasonable control.
We will contact you if a material delay or clarification is required. Delivery estimates begin after dispatch unless checkout expressly states otherwise.
2. Shipping Within India
- Estimated delivery after dispatch: 3–5 business days for most serviceable locations.
- Free standard shipping: available on eligible India orders of ₹1,500 or more.
- Remote-area, special-handling, or non-standard charges may apply where shown at checkout.
Delivery to some PIN codes may take longer due to remote-area serviceability, local carrier limitations, weather, public holidays, or other circumstances outside our reasonable control. The checkout rate and shipping availability are based on the delivery address, product, order value, weight, and available carrier service.
3. International Shipping
We ship to countries and regions available at checkout.
- Estimated delivery after dispatch: 7–10 business days for most international destinations.
- Shipping charges are calculated based on the destination, order value, weight, parcel dimensions, product eligibility, and available carrier service.
- Selected eligible products or orders above ₹30,000 may qualify for free international shipping through an economy service where expressly shown at checkout. Where applicable, the estimated delivery timeline remains approximately 7–10 business days after dispatch, unless a different estimate is specifically displayed at checkout.
International delivery may take longer because of customs clearance, remote-area handling, local-carrier transfer, security checks, destination-country restrictions, public holidays, or other circumstances outside our reasonable control.
4. Business Days
“Business days” exclude Sundays, carrier holidays, public holidays at the dispatch or destination location, and days on which the applicable carrier does not operate. Delivery estimates are not guarantees unless checkout expressly identifies a guaranteed delivery service.
5. Customs, Duties, and Import Taxes
Unless checkout expressly states that duties and taxes are included, international orders are shipped on a duties and taxes unpaid basis. The recipient is responsible for:
- import duty, VAT, GST, sales tax, or other destination charges;
- customs brokerage, clearance, storage, or handling fees;
- providing any identity, tax, or import information required for clearance; and
- confirming that the products may lawfully be imported into the destination country.
These amounts are imposed by authorities or carriers and are not controlled by us. Refusing delivery or failing to pay applicable charges may cause the package to be returned or abandoned. Related costs may be deducted from any eligible refund as described in our Returns Policy.
6. Address and Contact Details
Please provide complete and accurate delivery information, including:
- recipient name;
- street address, locality, city, state, PIN/postal code, and country;
- telephone number and email address; and
- landmark or tax/import identifier where required.
Contact us immediately if a correction is required. We cannot guarantee that an address can be changed after dispatch. The customer is responsible for additional costs caused by an incorrect or incomplete address, subject to applicable law.
We do not redirect a package to a materially different recipient or destination without appropriate verification.
7. Tracking and Split Shipments
When tracking becomes available, we may send it by email, SMS, WhatsApp, or make it available through the order-tracking page according to your contact and messaging preferences. Tracking information may take up to 24 hours after dispatch to become active.
An order may arrive in more than one package. Separate packages may have different tracking numbers and arrival dates. You are charged only the shipping amount disclosed at checkout unless you later request a paid shipping change.
8. Delivery
Delivery may require a signature, one-time password, identity check, or other proof of delivery. Please follow the carrier’s instructions and do not share a delivery OTP except with the authorised courier at the time of delivery.
A shipment is treated as delivered when the carrier records delivery to the address, recipient, authorised person, reception, concierge, safe place requested by the customer, or collection point selected by the customer, subject to applicable law and a reasonable investigation of any dispute.
9. Delays
Delivery timelines may be affected by weather, natural disasters, strikes, civil disruption, customs clearance, transport interruption, carrier capacity, remote location, incorrect address, security restrictions, public holidays, or other events outside our reasonable control.
We will provide reasonable assistance and available updates in the event of a delay. Where mandatory consumer law provides a remedy because delivery is materially later than the stated schedule, that right is preserved.
10. Lost, Damaged, or Missing Shipments
Shipments are covered against eligible transit loss or damage until recorded delivery, subject to carrier terms and investigation.
If tracking is stalled, a package appears lost, or the package arrives damaged:
- contact us promptly with the order number and tracking number;
- keep the original packaging, shipping label, and contents;
- provide photographs and any carrier report reasonably requested; and
- do not discard or return the goods until instructed.
We will open a carrier investigation and provide an appropriate remedy if loss or damage is confirmed. Please see our Returns Policy for product-level claims.
11. Failed Delivery, Refusal, and Return to Sender
The carrier may make more than one delivery attempt or hold the parcel at a local facility. If delivery fails because the recipient is unavailable, the address is incorrect, delivery is refused, or customs obligations are not completed, the parcel may be returned to us.
After the parcel returns to us, you may request re-shipping at the applicable cost. If an eligible refund is requested, actual outbound shipping, return shipping, duties, brokerage, storage, and related non-recoverable costs may be deducted where lawful.
12. Contact
For shipping assistance, email info@janardhanasilk.com with your order number, or call +91 81519 89989.