Terms of Service

Effective date: 30 July 2026
Last updated: 30 July 2026

These Terms of Service (“Terms”) govern your use of www.janardhanasilk.com, related customer-account, consultation, and communication services (together, the “Services”), and purchases from Janardhana Silk House (“we”, “us”, or “our”).

By using the Services or placing an order, you agree to these Terms and the policies linked at checkout. If you do not agree, do not use the Services. Nothing in these Terms excludes a consumer right that cannot lawfully be excluded.

1. About Us

The Services are operated by:

Janardhana Silk House
Unity Building, F-1, J.C. Road
Bengaluru, Karnataka 560002, India
Email: info@janardhanasilk.com
Telephone: +91 81519 89989

The online store is hosted by Shopify.

2. Eligibility

You must be legally capable of entering into a purchase contract. If you are under the age of legal majority where you live, you may use the Services only with the involvement and consent of a parent or lawful guardian.

You must provide accurate, current, and complete information. You may not impersonate another person or use payment or contact details without authority.

3. Accounts

You are responsible for:

• maintaining the confidentiality of your login credentials;
• activity reasonably attributable to your account;
• keeping contact and delivery details current; and
• notifying us promptly of suspected unauthorised access.

We may suspend access when reasonably necessary to protect the account, investigate misuse, comply with law, or secure the Services. Shopify may separately govern customer-account features it provides.

4. Product Information

We take reasonable care to describe and display products accurately. However:

• colours can vary because of photography, lighting, device, display, and colour-profile settings;
• handloom, handcrafted, natural-fibre, zari, hand-dyed, or printed goods may contain minor slubs, weave variation, motif placement differences, non-uniformity, or shade variation that forms part of their character;
• measurements are approximate unless expressly guaranteed;
• pattern placement can vary by piece;
• product photographs may include styling accessories, jewellery, petticoats, blouses, or props not included in the sale; and
• only the items expressly listed in the product description or order confirmation are included.

These points do not excuse a product that is materially different from its description or otherwise fails a mandatory consumer guarantee.

5. Customisation, Tailoring, and Cut Materials

The store may offer blouse stitching, alterations, fall/pico, tassels, finishing, extra cloth, personalised work, or fabric cut to length.

You are responsible for supplying accurate measurements, design choices, and instructions and for responding promptly to clarification requests. We are responsible for performing accepted work with reasonable care and skill.

Once custom work or cutting begins:

• cancellation or modification may not be possible;
• additional charges and processing time may apply to a requested change; and
• the completed item may not qualify for a change-of-mind return.

This does not remove remedies for defective workmanship, failure to follow accepted instructions, or other mandatory rights.

6. Prices, Currency, Taxes, and Promotions

Prices are those displayed at checkout when the order is submitted. Depending on the destination and checkout configuration:

• prices may include or exclude shipping, GST, duties, or other taxes;
• a displayed currency conversion may be an estimate;
• your bank or payment provider may apply its own exchange rate or fee; and
• import charges may be payable separately by the recipient.

Promotions, coupons, gifts, and free-shipping offers are subject to the disclosed eligibility, dates, exclusions, stock, and redemption limits. Unless stated otherwise, offers cannot be combined, exchanged for cash, or applied retrospectively.

If a price or product statement contains an obvious error, we may contact you before fulfilment to offer the correct terms or cancel and refund the affected item. We will not substitute a higher price without your agreement.

7. Orders and Contract Formation

Submitting an order is an offer to purchase. An automated acknowledgement confirms receipt, not final acceptance.

We accept an order when we send a dispatch confirmation or otherwise expressly confirm acceptance. We may reasonably reject or cancel all or part of an order because of:

• unavailable, damaged, or incorrectly recorded stock;
• an obvious pricing or description error;
• failed or reversed payment;
• suspected fraud, resale abuse, sanctions, or unlawful activity;
• an unserviceable or restricted destination;
• inability to perform requested custom work; or
• a legal or safety requirement.

If we cancel after collecting payment, we refund the affected amount. We may impose reasonable quantity limits and may contact you to verify an unusually large order.

8. Payments

Payment methods shown at checkout may include Razorpay, PayPal, cards, bank or wallet methods, and other providers. A payment provider may require authentication, apply its own terms, conduct fraud checks, or decline a transaction.

You authorise the selected provider and us to process the amounts shown at checkout. We do not intentionally store complete card numbers or security codes on our own systems.

See our Payment Policy and Privacy Policy for more information.

9. Shipping, Title, and Delivery

Shipping methods, charges, customs treatment, estimates, tracking, delivery, failed-delivery rules, and transit claims are governed by our Shipping and Delivery Policy.

Risk of eligible transit loss or damage remains subject to our Shipping Policy and mandatory law until recorded delivery. Ownership transfers when the goods are delivered and paid for in full, unless applicable law provides otherwise.

10. Cancellations, Returns, and Refunds

Our Returns, Refunds, Exchanges, and Cancellations Policy forms part of these Terms.

In summary, eligible standard products may be requested for return within 30 days after delivery. Customised, stitched, altered, finished, cut-to-length, personalised, and clearly marked final-sale products are ordinarily excluded from change-of-mind returns. Mandatory remedies for defective, damaged, or incorrect goods remain available.

11. Gift Cards and Store Credit

Gift cards and store credit:

• may be used only in the channels and currency stated when issued;
• are not redeemable for cash except where required by law;
• must be protected like cash;
• may be subject to an expiry date only where lawful and clearly disclosed; and
• may be cancelled if obtained through fraud or issued in error.

12. Reviews, Feedback, and User Content

If you submit a review, photograph, comment, testimonial, or other content, you confirm that:

• you own it or have permission to submit it;
• it is accurate to your genuine experience;
• it does not violate privacy, intellectual-property, publicity, or other rights;
• it is not unlawful, misleading, abusive, discriminatory, or malicious; and
• it does not contain malware, spam, or undisclosed paid promotion.

You grant us a worldwide, non-exclusive, royalty-free licence to host, reproduce, format, and display that content for operating, improving, and promoting our business, subject to our Privacy Policy and any consent required for use of your identity or likeness.

We may moderate or remove content for a legitimate reason, but we do not promise to review every submission. We do not publish reviews falsely represented as independent customer reviews.

13. Intellectual Property

The Services and their text, photographs, video, graphics, logos, layout, design, code, and other content are owned by or licensed to Janardhana Silk House and protected by applicable law.

We grant you a limited, revocable, non-transferable right to access the Services for personal shopping and information. You may not, without permission:

• copy, republish, sell, license, or commercially exploit protected content;
• scrape or extract product, pricing, customer, image, or account data;
• remove rights notices;
• use our marks in a misleading manner; or
• frame, mirror, disrupt, or reverse engineer the Services except where law permits.

14. Acceptable Use

You must not:

• use the Services unlawfully or fraudulently;
• interfere with security, checkout, accounts, or network operation;
• introduce harmful code or automated traffic;
• attempt unauthorised access;
• misuse coupons, reviews, returns, payment disputes, or customer support;
• collect another person’s data without authority;
• infringe another person’s rights; or
• use the Services to harass, deceive, or cause harm.

We may restrict access or cancel affected orders proportionately when reasonably necessary to prevent or investigate misuse.

15. Third-Party Services

Shopify, payment providers, carriers, WhatsApp, video-call and scheduling providers, analytics providers, social networks, and other third parties may supply parts of the Services. Their own terms and privacy notices govern their independent services.

We are responsible for our obligations to you and do not disclaim responsibility merely because we use a provider. We are not responsible for unrelated third-party sites or services that you choose to access.

16. Availability and Changes

We work to keep the Services accurate, secure, and available, but uninterrupted or error-free access cannot be guaranteed. We may maintain, improve, suspend, or discontinue features. We will not make a policy change retroactively deprive you of a right attached to an existing order unless law requires it.

17. Disclaimers and Liability

To the maximum extent permitted by law:

• the Services are provided on an “as available” basis;
• we are not responsible for loss caused solely by events outside our reasonable control that could not reasonably have been avoided; and
• we are not liable for indirect or consequential business loss that was not reasonably foreseeable when the contract was formed.

Nothing in these Terms excludes or limits liability for fraud, wilful misconduct, death or personal injury caused by negligence, breach of mandatory consumer law, or any liability that cannot legally be excluded.

For a consumer purchase, our aggregate contractual liability will not be limited below the remedies and amounts required by applicable law. You remain responsible for following product care instructions and using products for their intended purpose.

18. Privacy and Communications

Our Privacy Policy explains how we handle personal data. Our Cookie Policy, WhatsApp Communications Policy, and Video Consultation Terms provide additional details for those channels.

Transactional communications may be sent where necessary to administer an order or account. Promotional communications require the permission or other basis described in our policies and can be opted out of.

19. Complaints

Contact us first so we can try to resolve the issue. Our Grievance Redressal Policy explains the complaint channel and response process.

Nothing in these Terms prevents a consumer from using a consumer commission, regulator, court, payment-provider process, or other remedy available under applicable law.

20. Governing Law and Disputes

These Terms are governed by the laws of India, without depriving a consumer of mandatory protection that applies in the consumer’s usual place of residence.

Subject to mandatory consumer jurisdiction, courts with lawful jurisdiction in Bengaluru, Karnataka may hear disputes. The parties may mutually agree in writing to mediation or arbitration after a dispute arises.

21. General

If a provision is unenforceable, it will be limited or removed only to the extent necessary and the remaining provisions continue. A delay in enforcing a right is not a waiver. You may not transfer an order or these Terms without our consent, except where law permits. We may transfer our rights and obligations as part of a legitimate business reorganisation without reducing your protections.

These Terms, the order confirmation, and incorporated policies form the agreement for an order.

22. Contact

Email: info@janardhanasilk.com
Telephone: +91 81519 89989
Address: Unity Building, F-1, J.C. Road, Bengaluru, Karnataka 560002, India