Returns, Refunds, Exchanges, and Cancellations Policy

Effective date: 30 July 2026
Last updated: 30 July 2026

We want you to be confident when purchasing from Janardhana Silk House. This Policy explains the conditions for returning, exchanging, cancelling, or seeking a remedy for products purchased through www.janardhanasilk.com.

Nothing in this Policy limits a consumer right that cannot lawfully be excluded.

1. Return Window

You may request a return of an eligible standard product within 30 days after delivery.

To qualify, the product must be:

• unused, unworn, unwashed, unaltered, and undamaged;
• in its original saleable condition;
• folded and packed appropriately, with original tags, labels, accessories, and packaging; and
• accompanied by the order number or other proof of purchase.

Trying on an item carefully to assess it is acceptable. Wearing an item for an event, removing or altering tags, applying perfume or cosmetics, washing, dry-cleaning, ironing, pinning in a way that damages the fabric, or otherwise using the product beyond reasonable inspection may make it ineligible.

2. Products That Cannot Usually Be Returned

Unless the product is defective, damaged in transit, incorrectly supplied, or applicable law requires otherwise, we do not accept change-of-mind returns for:

• blouses or garments stitched, tailored, or altered to customer measurements;
• sarees on which fall/pico, tassels, hemming, finishing, or other alteration has begun or been completed;
• personalised, monogrammed, made-to-order, or otherwise customised products;
• fabric, extra cloth, or other material cut to a requested length;
• products clearly marked Final Sale before purchase;
• gift cards; or
• sealed goods not suitable for return for hygiene reasons once unsealed, where applicable.

Natural slubs, weave variations, minor irregularities, and shade differences inherent in handloom, handcrafted, natural-fibre, zari, or hand-dyed products are not necessarily defects. We assess each concern fairly against the product description and normal characteristics of the craft.

3. Starting a Return

Before sending anything back:

1. Email info@janardhanasilk.com with the subject Return Request – Order [number].
2. Include the order number, product, reason for return, and photographs if the item is damaged, defective, or incorrect.
3. Wait for return approval and instructions.

Returns sent without approval, sent cash-on-delivery, or sent to a different address may be refused.

Approved returns should be sent to:

Janardhana Silk House
Unity Building, F-1, J.C. Road
Bengaluru, Karnataka 560002, India

Use a trackable, suitably insured service and retain the receipt. You remain responsible for an eligible change-of-mind return until it reaches us.

4. Damaged, Defective, Missing, or Incorrect Products

Please inspect the package promptly after delivery. If a product arrives damaged, materially defective, incomplete, or different from the item ordered, contact us preferably within 48 hours with:

• the order number;
• clear photographs of the outer package, shipping label, and product;
• a description of the problem; and
• any other reasonable information needed for a carrier or quality investigation.

Reporting promptly helps us investigate, but this request does not remove any mandatory right you may have after that period.

If the claim is verified, we will offer an appropriate remedy, which may be repair, replacement, exchange, price reduction, or refund, depending on the circumstances and applicable law. We bear reasonable return-shipping costs for a verified damaged, defective, or incorrect product.

Do not return a transit-damaged product until we provide instructions, because the carrier may need to inspect it.

5. Exchanges

An exchange is subject to approval and stock availability. The simplest process may be to return the eligible original product and place a new order.

If the replacement has a different price, you must pay any increase and we will refund any decrease. Unless the original product was defective, damaged, or incorrect, the customer is responsible for return shipping and any shipping charge for the replacement.

Only one change-of-mind exchange per product may be approved. Customised products remain subject to the exclusions above.

6. Return Shipping and Non-Refundable Amounts

For an eligible change-of-mind return:

• the customer pays return postage, packaging, insurance, duties, and taxes;
• original delivery or expedited-shipping charges are not refunded, except where required by law; and
• actual outbound or return shipping incurred because of refusal, an incorrect address, failed delivery, or unpaid import charges may be deducted from the refund where lawful.

For a verified damaged, defective, or incorrect product, we bear reasonable return-shipping costs and refund any delivery charge that applicable law requires us to refund.

International customs duties, import taxes, brokerage, currency-conversion differences, and fees charged directly by banks, payment providers, or authorities are ordinarily outside our control. Requests concerning those amounts may need to be made to the relevant provider or authority.

7. Inspection and Refunds

We will notify you after receiving and inspecting the return. If approved, the eligible amount will be sent to the original payment method, ordinarily within 10 business days after approval.

Your bank, card issuer, Razorpay, PayPal, or another payment provider may take additional time to post the credit. Refund timing can also be affected by cross-border banking, currency conversion, or a payment dispute.

We may make a lawful deduction for diminished value caused by handling beyond what is reasonably necessary to inspect the product. If a return is rejected, we will explain why and arrange redelivery at the customer’s cost where appropriate.

If an approved refund has not appeared 15 business days after our confirmation, contact us.

8. Order Cancellations and Changes

Contact us as soon as possible if you need to cancel or change an order.

• A standard order may be cancelled only before dispatch.
• A customisation, tailoring, finishing, alteration, or cut-fabric request may be cancelled only before work begins.
• An address change is possible only before dispatch and after reasonable identity verification.

Once dispatch or custom work has begun, we may be unable to cancel or modify the order. If cancellation is accepted, we refund the eligible amount to the original payment method. We may deduct a non-recoverable custom-work cost only if it was clearly disclosed and lawfully incurred before cancellation.

We may cancel an order because of unavailable or damaged stock, an obvious pricing error, failed payment, suspected fraud, an address we cannot serve, or another legitimate reason. If we cancel after payment, we will refund the affected amount.

9. Refused and Undeliverable Packages

If a package is returned because the address was incorrect or incomplete, the recipient was unavailable, delivery was refused, or import charges were not paid, we will contact you after the package returns.

Where lawful, actual outbound shipping, return shipping, duties, brokerage, storage, and payment costs may be deducted before refunding the remaining eligible balance. Alternatively, you may pay the re-shipping cost.

10. Gifts

Refunds are normally sent to the original payment method. A gift recipient may request an eligible exchange or store credit if we can verify the order, but we do not disclose the purchaser’s payment information.

11. EU, EEA, and Other Mandatory Withdrawal Rights

Where mandatory distance-selling law applies, you retain the applicable statutory withdrawal and conformity rights.

For eligible orders covered by European Union or European Economic Area withdrawal rules, you generally have 14 days after delivery to notify us that you are withdrawing, followed by the legally permitted period to return the goods. You are ordinarily responsible for return shipping when informed in advance. We refund the standard outbound delivery amount where required, but not an upgrade to expedited delivery.

The statutory change-of-mind right may not apply to goods made to your specifications or clearly personalised, including tailored blouses, altered sarees, completed finishing, and cut-to-length fabric. This exception does not remove remedies for defective or misdescribed goods.

If mandatory law in your destination gives you more favourable rights than this Policy, that law prevails.

12. Contact

Email: info@janardhanasilk.com
Telephone: +91 81519 89989

For an unresolved complaint, follow our Grievance Redressal Policy.