Returns, Damage Claims, Refunds and Cancellations Policy

Effective date: 5 August 2026
Last updated: 5 August 2026

This Policy applies to purchases from Janardhana Silk House through www.janardhanasilk.com. It explains our damage-claim, approval, refund, and cancellation process.

Nothing in this Policy limits any consumer right or remedy that cannot lawfully be excluded.

1. No Voluntary Change-of-Mind Returns

We do not offer a general 7-day, 30-day, or other voluntary return window. We do not accept returns or exchanges because of a change of mind, personal preference, colour or design preference, an event being cancelled, or a customer ordering the wrong product.

A return will be considered only when the product is reported as damaged in transit, materially defective, incomplete, or different from the item ordered; when we otherwise approve a case in writing; or when applicable law requires a remedy.

2. Reporting a Damaged, Defective, Missing, or Incorrect Product

Please inspect the package promptly after delivery. If there is a problem, contact us as soon as possible, preferably within 48 hours, so that we can preserve evidence and investigate with the carrier or supplier. A prompt-reporting request does not remove any mandatory right you may have.

Contact us by email at info@janardhanasilk.com or telephone at +91 81519 89989 and provide:

• the order number and the affected product;
• a clear description of the issue;
• clear photographs or video showing the complete product and the specific damage or defect;
• photographs of the outer package and shipping label; and
• an unboxing video, if available, or any other reasonable evidence requested for verification.

Keep the product, original tags, accessories, packaging, invoice, and shipping materials. Do not wear, wash, dry-clean, iron, alter, stitch, cut, repair, or otherwise use the product while the claim is under review.

3. Approval Is Required Before Sending Anything Back

Do not send a product back unless Janardhana Silk House first approves the claim and provides written return instructions. A return sent without approval, sent cash-on-delivery, or sent to an address other than the approved return address may be refused.

Approval to send an item back allows us to receive and inspect it; it does not by itself guarantee a refund. The final remedy is confirmed after the returned product and the supporting evidence have been reviewed.

4. Review and Available Remedies

We review each claim individually. We may request additional photographs, video, a video call, product measurements, or a carrier inspection where reasonably necessary.

Natural slubs, weave variations, small irregularities, and shade differences inherent in handloom, handcrafted, natural-fibre, zari, or hand-dyed products are not necessarily defects. We assess each concern against the product description, photographs, and the normal characteristics of the craft.

If a claim is verified, we will provide an appropriate remedy based on the circumstances and applicable law. The remedy may be repair, replacement, a one-time exchange, price reduction, store credit where accepted by the customer, or refund. Any goodwill replacement or exchange offered beyond mandatory legal rights is one-time, subject to stock availability, and limited to the approved claim.

For a verified damaged, defective, missing, or incorrect product, we will provide return instructions and bear reasonable return-shipping costs where a return is required. Damage caused after delivery by wear, washing, dry-cleaning, ironing, perfume, cosmetics, pinning, alteration, incorrect care, accident, or misuse is not covered.

5. Customized and Altered Products

Blouses or garments stitched to customer measurements; sarees with fall/pico, tassels, hemming, finishing, or other alterations; personalised or made-to-order products; cut-to-length fabric or extra cloth; gift cards; final-sale products; and hygiene-sealed goods once unsealed are not accepted for voluntary return or exchange.

This exclusion does not remove any mandatory remedy for a product that is genuinely defective, damaged in transit, incorrectly supplied, or otherwise non-conforming under applicable law.

6. Refunds

If a refund is the approved remedy, the eligible amount will be sent to the original payment method, ordinarily within 10 business days after approval and any required inspection. Banks, card issuers, Razorpay, PayPal, and other payment providers may take additional time to post the credit.

We do not refund original delivery or expedited-shipping charges for voluntary or goodwill resolutions unless we agree otherwise or applicable law requires it. For a verified damaged, defective, or incorrect product, we refund delivery charges where required by law.

7. Order Cancellations and Changes

Contact us as soon as possible if you need to cancel or change an order.

• A standard order may be cancelled only before fulfillment or dispatch.
• A customisation, tailoring, finishing, alteration, or cut-fabric request may be cancelled only before work begins.
• An address change is possible only before dispatch and after reasonable identity verification.

Once fulfillment, dispatch, or custom work has begun, we may be unable to cancel or modify the order. If we accept a cancellation, the eligible amount will be refunded to the original payment method. We may deduct a non-recoverable custom-work cost only when it was clearly disclosed and lawfully incurred before cancellation.

We may cancel an order because of unavailable or damaged stock, an obvious pricing error, failed payment, suspected fraud, an address we cannot serve, or another legitimate reason. If we cancel after payment, we will refund the affected amount.

8. Refused and Undeliverable Packages

If a package is returned because the address was incorrect or incomplete, the recipient was unavailable, delivery was refused, or import charges were not paid, we will contact the customer after the package returns. Where lawful, actual outbound shipping, return shipping, duties, brokerage, storage, and payment costs may be deducted before refunding any eligible balance, or the customer may pay the re-shipping cost.

9. Mandatory Consumer Rights

This Policy does not exclude remedies for faulty, damaged, misdescribed, or incorrectly supplied goods that applicable law requires us to provide. If the law in the customer's destination grants a mandatory cancellation, withdrawal, conformity, refund, or other right, that law prevails over any inconsistent part of this Policy.

Where a mandatory distance-selling withdrawal right applies, it may not apply to goods made to the customer's specifications or clearly personalised, including tailored blouses, altered sarees, completed finishing, and cut-to-length fabric, to the extent permitted by law.

10. Contact

Email: info@janardhanasilk.com
Telephone: +91 81519 89989

For an unresolved complaint, please follow our Grievance Redressal Policy.