Shipping and Delivery Policy

Effective date: 30 July 2026
Last updated: 30 July 2026

This Policy applies to orders placed through www.janardhanasilk.com. Available methods, charges, and estimates shown at checkout form part of this Policy and control for the particular order.

1. Order Processing

In-stock standard orders are usually prepared for dispatch within 48–72 hours after successful payment and any required verification.

Processing may take longer for:

• blouse stitching, fall/pico, tassels, alterations, finishing, or personalised work;
• cut-to-length fabric or extra-cloth requests;
• products marked made-to-order or with a longer lead time;
• measurement clarification;
• high-volume sale or festival periods;
• payment, address, fraud, or stock verification; or
• public holidays and events outside our reasonable control.

We will contact you if a material delay or clarification is required. A delivery estimate begins after dispatch unless checkout expressly says otherwise.

2. Shipping Within India

• Estimated delivery after dispatch: 5–7 working days for most serviceable locations.
• Free standard shipping: available on eligible India orders of ₹1,500 or more.
• Remote-area, special-handling, or non-standard charges may apply where shown at checkout.

Delivery to some PIN codes may take longer. The checkout rate and availability are based on the address, product, order value, weight, and available carrier service.

3. International Shipping

We ship to countries and regions available at checkout.

• Estimated delivery after dispatch: 10–15 working days for most international destinations.
• Charges are calculated using the destination, order value, weight, parcel dimensions, product eligibility, and carrier.
• Selected eligible products or orders above ₹30,000 may qualify for free international shipping through an economy service where expressly shown at checkout. An economy delivery estimate may be approximately 10–12 working days after dispatch.

International delivery can take longer because of customs, remote-area handling, local-carrier transfer, security checks, or destination-country restrictions.

4. Working Days

“Working days” exclude Sundays, carrier holidays, public holidays at the dispatch or destination location, and days on which carriers do not operate. Estimates are not guarantees unless the checkout expressly identifies a guaranteed service.

5. Customs, Duties, and Import Taxes

Unless checkout expressly says that duties and taxes are included, international orders are shipped on a duties and taxes unpaid basis. The recipient is responsible for:

• import duty, VAT, GST, sales tax, or other destination charges;
• customs brokerage, clearance, storage, or handling fees;
• providing any identity, tax, or import information required for clearance; and
• confirming that the products may lawfully be imported.

These amounts are imposed by authorities or carriers and are not controlled by us. Refusing delivery or failing to pay them may cause the package to be returned or abandoned. Related costs may be deducted from any eligible refund as described in our Returns Policy.

6. Address and Contact Details

Provide a complete and accurate:

• recipient name;
• street address, locality, city, state, PIN/postal code, and country;
• telephone number and email address; and
• landmark or tax/import identifier where required.

Contact us immediately if a correction is needed. We cannot guarantee an address change after dispatch. The customer is responsible for additional costs caused by an incorrect or incomplete address, subject to applicable law.

We do not redirect a package to a materially different recipient or destination without appropriate verification.

7. Tracking and Split Shipments

When tracking becomes available, we send it by email, SMS, WhatsApp, or through the order-tracking page according to your contact and messaging preferences. Tracking can take up to 24 hours after dispatch to activate.

An order may arrive in more than one package. Separate packages can have different tracking numbers and arrival dates. You are charged only the shipping amount disclosed at checkout unless you later request a paid change.

8. Delivery

Delivery may require a signature, one-time password, identity check, or other proof. Follow the carrier’s instructions and do not share a delivery OTP except with the authorised courier at the time of delivery.

A shipment is treated as delivered when the carrier records delivery to the address, recipient, authorised person, reception, concierge, safe place requested by the customer, or collection point selected by the customer, subject to applicable law and a reasonable investigation of any dispute.

9. Delays

Delivery can be affected by weather, natural disasters, strikes, civil disruption, customs, transport interruption, carrier capacity, remote location, incorrect address, security restrictions, or other events outside our reasonable control.

We will provide reasonable assistance and updates. Where a mandatory consumer law gives you a remedy because delivery is materially later than the stated schedule, that right is preserved.

10. Lost, Damaged, or Missing Shipments

Shipments are covered against eligible transit loss or damage until recorded delivery, subject to carrier terms and investigation.

If tracking is stalled, a package appears lost, or the package arrives damaged:

1. contact us promptly with the order and tracking number;
2. keep the packaging, label, and contents;
3. provide photographs and any carrier report reasonably requested; and
4. do not discard or return the goods until instructed.

We will open a carrier investigation and provide an appropriate remedy if loss or damage is confirmed. See our Returns Policy for product-level claims.

11. Failed Delivery, Refusal, and Return to Sender

The carrier may make more than one attempt or hold the parcel at a local facility. If delivery fails because the recipient is unavailable, the address is wrong, delivery is refused, or customs obligations are not completed, the parcel may return to us.

After it returns, you may request re-shipping at the applicable cost. If an eligible refund is requested, actual outbound shipping, return shipping, duties, brokerage, storage, and related non-recoverable costs may be deducted where lawful.

12. Contact

For shipping help, email info@janardhanasilk.com with your order number, or call +91 81519 89989.