Video and Virtual Consultation Terms

Effective date: 30 July 2026
Last updated: 30 July 2026

These Terms apply when you book or participate in a video or virtual shopping consultation with Janardhana Silk House. They supplement our Terms of Service and Privacy Policy.

1. The Service

A consultation can help you:

• view available sarees, fabrics, garments, or accessories remotely;
• discuss style, occasion, colour, weave, care, or product features;
• ask about availability, delivery, tailoring, finishing, or measurements; and
• receive general product suggestions.

The consultation is a shopping-assistance service. It is not a professional appraisal, certification, legal, financial, medical, or body-image service.

2. Booking Information

To arrange a session, we or the scheduling provider may ask for:

• name;
• email address and telephone number;
• preferred date, time, and time zone;
• product, occasion, style, size, or language preferences; and
• notes reasonably needed to prepare.

Provide accurate contact information and only the details needed for the session. Processing is described in our Privacy Policy.

3. Confirmation and Availability

A booking request is not confirmed until you receive confirmation. Times are stated in Indian Standard Time unless the booking interface expressly converts them.

We may need to reschedule because of staff availability, showroom conditions, connectivity, public holidays, or events outside our reasonable control. We will give reasonable notice where possible.

If you need to cancel or reschedule, use the booking link or contact us as early as possible. Repeated missed appointments may be deprioritised, but no purchase is required to attend.

4. Product Availability and Reservation

Showing or discussing a product does not reserve it or guarantee stock. A product is reserved only if we expressly confirm a hold and its duration or accept an order according to our Terms of Service.

Prices, offers, shipping, and stock can change before an order is accepted. The checkout or written invoice controls.

5. Colour, Texture, and Product Display

Video quality, lighting, camera processing, bandwidth, and screen settings can affect colour, lustre, texture, scale, and detail. We will make reasonable efforts to show the product accurately, but you should also review the product listing, measurements, written description, and disclosed handloom variations.

If a particular colour match or feature is essential, tell the consultant before ordering so it can be clarified in writing where possible.

6. Measurements and Customisation

General fitting guidance is not a substitute for accurate measurements. You are responsible for checking and approving measurements, design choices, and written instructions before custom work begins.

Tailoring, alteration, finishing, and personalised work are governed by our Terms of Service and Returns Policy, including restrictions on cancellation and change-of-mind returns after work begins.

7. Orders and Payments

A purchase discussed during a consultation is governed by the price, product details, and policies confirmed in the order or checkout. Do not send complete card details, card security codes, banking passwords, UPI PINs, or payment OTPs during the call or chat.

Use only the official checkout, payment link, invoice, or other method we provide.

8. Recording and Screenshots

We do not record the audio or video of a consultation unless:

• we clearly explain the purpose and intended use;
• all required participants give consent before recording starts; and
• we provide any privacy information required by law.

You must not record, stream, or publish the consultant, showroom, other customers, or confidential material without permission. A product screenshot for personal purchase consideration is normally acceptable if it does not include another person or confidential information.

9. Conduct

Participants must behave respectfully and lawfully. We may end a session involving harassment, nudity, discriminatory conduct, threats, fraud, unlawful content, unauthorised recording, or a safety or privacy risk.

Where a minor participates, a parent or lawful guardian should be present.

10. Technology

The session may use WhatsApp, Google Meet, Zoom, or another provider identified in the invitation. That provider’s terms and privacy notice also apply to its service.

We are not responsible for a participant’s device, internet connection, data charges, or an unrelated third-party outage. If a technical problem prevents the session, we will make reasonable efforts to reconnect or reschedule.

11. Privacy

We use booking and consultation information to schedule, conduct, secure, and follow up on the session; respond to requests; facilitate an order; and maintain appropriate service records.

We do not use the session to enrol you in marketing unless you separately opt in. See our Privacy Policy and WhatsApp Communications Policy.

12. Contact

Email: info@janardhanasilk.com
Telephone: +91 81519 89989